Terms of Service

Last updated [10 September 2026]

Please read these Terms of Service, together with Young Living’s Privacy Policy (Australia/New Zealand) fully and carefully before using youngliving.com (the “Site”) and the services, features, promotions, credits, content, applications, or products offered by Young Living (Australasia) Pty Ltd ABN 94 085 543 979, and its parent or affiliates or related entities (“we”, “us”, “our” or “Young Living”) in Australia and New Zealand.

This Site facilitates the purchase of Young Living products and services by Customers and Brand Partners. These Terms of Service set forth the legally binding terms and conditions for your use of the Site, including accessing, browsing or registering to use the Site, as well as the products and services available through the Site (collectively, the "Services") and your purchase of products, including monthly auto-renewing Loyalty Rewards Orders, sold through the Site.

These terms do not authorise you to market, promote, or resell Young Living products (including through any e-commerce site), supply the products to any person you know or should reasonably know are likely to sell the products in an unauthorised manner (including through an e-commerce website), or receive commissions under the Young Living Sales Compensation Plan. If you wish to market, promote or (in Australia only) resell Young Living Products, you must first enrol as a Young Living Brand Partner and agree to the Young Living Brand Partner Agreement.

 

ACCEPTANCE OF TERMS OF SERVICE

1.       By registering with and/or using the Services in any manner, such as browsing or making purchases through the Site or our mobile application (the “Application”), you agree to these Terms of Service and all other operating rules, policies and procedures that may be published from time to time on the Site or through the Services by us, each of which is incorporated by reference and each of which may be updated by us from time to time. If you do not accept these Terms of Service, you are not permitted to, and you must not, access or use the Services or purchase products or services from us.

2.       Certain aspects of the Services may be subject to additional terms and conditions specified by us from time to time; your use of such Services is subject to those additional terms and conditions, which are incorporated into these Terms of Service by this reference. IF YOU SIGNED UP FOR THE LOYALTY REWARDS PROGRAM, PLEASE READ THE LOYALTY REWARDS PROGRAM SECTION BELOW.

3.       These Terms of Service apply to all users of the Services, including, without limitation, registered and unregistered users. As part of these Terms of Service, your use of the Site is also subject to our Privacy Policy[JM1]  as amended from time to time located here for Australian users and here for New Zealand users, which is incorporated by reference into these Terms of Service. By using the Services, you acknowledge that you have read and agree to be bound by our Privacy Policy.

4.       IMPORTANT: THESE TERMS OF SERVICE CONTAIN A DISPUTE RESOLUTION CLAUSE. PLEASE REVIEW THE “DISPUTE RESOLUTION" SECTION BELOW.

 

ELIGIBILITY

You represent and warrant that you are at least 18 years of age. We may refuse to offer the Services to any person or entity and change our eligibility criteria at any time. You are solely responsible for ensuring that your use of the Services complies with all laws, rules and regulations applicable to you. Your right to access the Services is revoked where your use of the Services is prohibited by applicable law. Further, the Services are offered only for your use, and not for the use or benefit of any third party.

Notwithstanding the foregoing, you must be at least 18 years of age to make a purchase through the Services. If you are under 18 years of age, you may browse the Services with the consent of your parent or legal guardian but you may not enter into any transaction to purchase products or services.

REGISTRATION

To sign up for additional services provided for Young Living Brand Partners and Customers, you must register for an account for the Services hosted on the Site (an “Account”). You must provide accurate and complete information and keep your Account information updated. You shall not: (i) select or use as a username a name of another person with the intent to impersonate that person; (ii) use as a username a name subject to any rights of a person other than you without appropriate authorisation; or (iii) use as a username a name that is otherwise offensive, vulgar, or obscene. You are solely responsible for the activity that occurs on your Account, and for keeping your Account password secure. You may never use another person’s user account or registration information for the Services without permission. You must notify us immediately of any change in your eligibility to use the Services (including, but not limited to, any changes to or revocation of any licences from state authorities), breach of security or unauthorised use of your Account. You should never publish, distribute, or post login information for your Account. You may delete your Account, either directly or through the Deletion Request Process made to one of our employees or affiliates.

Reselling Young Living Products

If you have not enrolled as a Young Living independent Brand Partner, you will be referred to herein simply as a Customer. Customers may not market, promote, or resell Young Living products (including through any e-commerce site) or supply the product to any person you know or should reasonably know are likely to sell the products in an unauthorised manner (including through an e-commerce website). Customers also do not have the right to receive sales commissions under the Young Living Sales Compensation Plan.

BECOMING A YOUNG LIVING BRAND PARTNER

To become a Young Living independent Brand Partner you must enrol and agree to the Young Living Brand Partner Agreement.

SPONSORS

Customers will be assigned to a Sponsor and Enroller. You will be placed in that Sponsor’s Business Organisation (alternatively known as a downline). If you are a Customer, you consent that Young Living may provide your name, contact information, and order information to your assigned Sponsor and their Support Team (alternatively known as an upline), as outlined in the Privacy Policy.

CONTENT

DEFINITION

For purposes of these Terms of Service, the term “Content” includes, without limitation, information, data, text, photographs, illustrations, videos, audio clips, artwork, interfaces, written posts and comments, software, scripts, graphics, interactive features and other content generated, provided or otherwise made accessible on or through the Services. While we try to make sure that all Content contained in the Services (other than any user-generated content, if applicable) is correct, it is not intended to amount to authority or advice on which reliance should be placed. Information made available through the Services is not a substitute for information from experts or professionals in the applicable area. You acknowledge that all Content accessed by you while using the Services is accessed at your own risk. To the extent permitted by law, we will not be liable for any damage or loss to you or any other party resulting from your reliance on Content accessed through the Services, except where such liability cannot be excluded under Australian or New Zealand Consumer Law. We do not guarantee that any Content you access on or through the Services is or will continue to be accurate.

NOTICES AND RESTRICTIONS

The Services may contain Content specifically provided by us or our partners and such Content is protected by copyrights, trademarks, service marks, patents, trade secrets or other proprietary rights and laws. You shall abide by and maintain all copyright notices, information and restrictions contained in any Content accessed through the Services. You shall not sell, license, rent or otherwise use or exploit any Content for commercial use or in any way that violates any third party right. Use, reproduction, modification, distribution or storage of any Content for any purpose other than using the Services as contemplated by us and these Terms of Service is expressly prohibited without prior written permission from us.

Young Living® and other Young Living trademarks, service marks, graphics and logos used in connection with the Services are trademarks or registered trademarks of Young Living (collectively “Young Living Marks”). Other trademarks, service marks, graphics and logos used in connection with the Services are the trademarks of their respective owners (collectively “Third-Party Marks”). The Young Living Marks and Third-Party Marks may not be copied, imitated, or used, in whole or in part, without the prior written permission of Young Living or the applicable trademark holder.

USE LICENCE

The Content, as well as the design, structure, selection, coordination, expression, “look and feel” and arrangement of the Services, are owned, controlled, and licensed by Young Living or its licensors, unless otherwise indicated. Subject to these Terms of Service, we grant each user of the Services a worldwide, non-exclusive, non-sublicensable and non-transferable licence to use (i.e., to download and display locally) Content solely for purposes of using the Services in accord with this Site and Services and any other applicable agreement entered into with Young Living.

AVAILABILITY OF CONTENT

We do not guarantee that any Content will be made available on the Site or through the Services. We reserve the right, but do not have any obligation, to (i) remove, edit or modify any Content in our sole discretion, at any time, without notice to you and for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to such Content or if we are concerned that you may have violated these Terms of Service), or for no reason at all and (ii) remove or block any Content from the Services.

CONSENT TO BE CONTACTED

You agree that we (and others on our behalf) may contact you at the telephone number that you provided when registering, if applicable, (and any other telephone number that you provide) via text message and telephone call. You also agree that such communication may include, without limitation, communications about your account and order notifications, communications regarding brand partner and consumer inquiries, and attempts to collect debts. You acknowledge that message and data rates may apply to such communications. You may withdraw your consent to receive such communications at any time by contacting us or by following the unsubscribe instructions provided in any message.

Some of our services may allow you to receive SMS, MMS or other text message notifications from us (each, a “Text Message”). To the extent you voluntarily opt to have Text Messages from us sent directly to your mobile phone, the following terms apply:

In addition to any fee of which you are notified, your mobile provider’s standard message and data rates may apply to our confirmation Text Message and all subsequent Text Message correspondence according to your individual rate plan provided by your wireless carrier. Please consult your mobile service carrier’s pricing plan to determine the charges for browsing data and sending and receiving Text Messages. Under no circumstances will we be responsible for any text messaging or wireless charges incurred by you or by a person that has access to your wireless device or telephone number. If your carrier does not permit text alerts, you may not receive the Text Messages from us. You can opt out of receiving any further Text Messages from us by replying “STOP” to any Text Message you receive from us.

We will not be liable for any delays in the receipt of any Text Messages, as delivery is subject to effective transmission from your network operator. Text Message services are provided on an “AS IS” basis. Data obtained from you in connection with any Text Message services may include your phone number, your provider’s name and the date, time and content of your messages. We may use this information to contact you and to provide the Services you request from us.

By providing us with your phone number and opting in to receive marketing communications, you expressly consent to receiving promotional information from us via text message. You may opt out of receiving marketing Text Messages at any time by replying "STOP" to any Text Message you receive from us, or by contacting us. This opt-out does not apply to transactional communications relating to your orders, account or the Services.

For more information on how we use telephone numbers, please read our Privacy Policy (Australia/New Zealand).

USER CONTENT

Any Content that is submitted to us or to the Services by users, or otherwise added, uploaded, distributed or posted to the Services, whether publicly or privately transmitted, including, without limitation, product reviews, survey responses and comments (“User Content”), is the sole responsibility of the person who originated such User Content. User Content also includes Content provided by users through third party services such as a user’s social media account (e.g., Facebook, Instagram, Twitter, etc.) if such Content mentions, tags or otherwise interacts with Young Living, the Services or any of our products or services. You represent that all User Content submitted by you is accurate, complete, up-to-date and in compliance with all applicable laws, rules and regulations. User Content that you submit must not: (i) contain any content that infringes intellectual property rights, data protection or privacy rights of an individual; (ii) be defamatory or threatening; (iii) impersonate any person or entity; (iv) contain unauthorised advertising; or (v) transmit or distribute any virus and/or other code that has contaminating or destructive elements. We make no representations, warranties or guarantees with respect to any User Content that you access on or through the Services.

By submitting User Content through the Services, you hereby grant us a worldwide, perpetual, irrevocable, non-exclusive, sub-licensable (through multiple tiers), fully paid, royalty-free licence and right to use, copy, transmit, distribute, publicly perform and display (through all media now known or hereafter created), edit, modify and make derivative works from your User Content (including, without limitation, your name and likeness, photographs and testimonials)  in connection with operating, promoting and improving the Services, without compensation to you. You also hereby do and shall grant each user of the Site and/or the Services a non-exclusive, perpetual licence to access your User Content through the Site and/or the Services, and to use, edit, modify, reproduce, distribute, prepare derivative works of, display and perform such User Content, including after your termination of your Account or the Services. In addition, you irrevocably consent to any act or omission that would otherwise infringe your moral rights (as defined in the Copyright Act 1968 (Cth)) in your User Content, and agree not to assert any moral rights in relation to our use of your User Content in accordance with this licence. For clarity, the foregoing licence grants to us and our users does not affect your other ownership or licence rights in your User Content, including the right to grant additional licences to your User Content, unless otherwise agreed in writing. You represent and warrant that you have all rights to grant such licences to us without infringement or violation of any third-party rights, including, without limitation, any privacy rights, publicity rights, copyrights, trademarks, contract rights or any other intellectual property or proprietary rights.

Any feedback, reviews, comments, suggestions or recommendations for modifications, improvements or changes to the Services that you provide to us (“Feedback”) shall be solely owned by us (including all intellectual property rights therein and thereto). You hereby irrevocably assign to us and agree to irrevocably assign to us all of your right, title and interest in and to all Feedback, including, without limitation, all worldwide patent, copyright, trade secret and other proprietary or intellectual property rights therein. You irrevocably consent to any act or omission that would otherwise infringe your moral rights (as defined in the Copyright Act 1968 (Cth)) in the Feedback. At our request and expense, you will execute documents and take such further acts as we may reasonably request to assist us to acquire, perfect and maintain our intellectual property rights and other legal protections for the Feedback.

RULES OF CONDUCT

1.       As a condition of use, you agree not to use the Services for any purpose that is prohibited by these Terms of Service. You are responsible for all of your activity in connection with the Services.

 

2.       You shall not: (i) take any action that imposes or may impose (as determined by us in our sole discretion) an unreasonable or disproportionately large load on our (or our third party providers’) infrastructure; (ii) interfere or attempt to interfere with the proper working of the Services or any activities conducted on the Services; (iii) bypass, circumvent or attempt to bypass or circumvent any measures we may use to prevent or restrict access to the Services (or other accounts, computer systems or networks connected to the Services); (iv) run any form of auto-responder or “spam” on the Services; (v) use manual or automated software, devices or other processes to “crawl” or “spider” any page of the Site; (vi) harvest or scrape any Content from the Services; (vii) distribute information you know is false, misleading, untruthful, unlawful or inaccurate; (viii) upload any software viruses or any other computer codes, files or programs that are designed or intended to disrupt, damage, limit or interfere with the proper function of any software, hardware, or telecommunications equipment or to damage or obtain unauthorised access to any system, data, password or other information of ours or of any third party; or (ix) otherwise take any action in violation of our guidelines and policies.

 

3.       You shall not (directly or indirectly): (i) decipher, decompile, disassemble, reverse engineer or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the Services (including, without limitation, any application), except to the limited extent applicable laws specifically prohibit such restriction; (ii) modify, translate or otherwise create derivative works of any part of the Services; or (iii) copy, rent, lease, distribute or otherwise transfer any of the rights that you receive hereunder. You shall abide by all applicable local, state, national and international laws and regulations.

 

4.       We also reserve the right to access, read, preserve and disclose any information or content as we reasonably believe is necessary to: (i) satisfy any applicable law, regulation, legal process or governmental request; (ii) enforce these Terms of Service, including, without limitation, the investigation of potential violations hereof; (iii) detect, prevent or otherwise address fraud, security or technical issues; (iv) respond to user support requests; or (v) protect the rights, property or safety of us, our users and the public.

 

5.       All orders of our products must be for personal use only. By purchasing our products, you hereby agree not to resell or distribute such products for any commercial purposes, including through e-commerce sites (e.g., eBay, Amazon, Craigslist) or provide them to anyone who you know is likely to sell them on such sites. If we have reason to believe that your order is not for personal use, we reserve the right to reject or cancel any order that you place.

THIRD PARTY SERVICES

The Services may permit you to link to other websites, services or resources on the Internet, and other websites, services or resources may contain links to the Services. When you access third party resources on the Internet, you do so at your own risk. These other resources are not under our control, and you acknowledge that we are not responsible or liable for the content, functions, accuracy, legality, appropriateness or any other aspect of such websites or resources. The inclusion of any such link does not imply our endorsement or any association between us and their operators. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such website or resource.

ORDERING, DELIVERY, PAYMENTS AND BILLING

PAID SERVICES AND TERMS OF SALE

Certain aspects of our Services, including the purchase of any products or subscriptions offered by us, may be subject to payments now or in the future (the “Paid Services”), which in certain cases may include recurring, automatically renewing payment obligations (as further described in the “LOYALTY REWARDS PROGRAM” section below). Product refunds and returns are governed by the Young Living Return and Refund Policy.

If you are a Young Living Brand Partner or Customer and are dissatisfied with any Young Living product, you may return:

·         Any unopened product within 30 days after shipment for a full refund in the same method of payment of the purchase price (less shipping charges).

·         Any opened product within 30 days after shipment for a credit on your Young Living account of the purchase price (less shipping charges).

·         Any opened or unopened product after 30 days and up to 90 days after shipment for a credit on your Young Living account of the purchase price (less shipping charges and a 25% handling fee). The credit applied for opened product will be based on the percentage of the product returned. For example, if you return 50% of a product, then a credit of 50% (less shipping charges and a 25% handling fee) will be applied to your Young Living account.

Young Living will deduct from the reimbursement any sales commissions, bonuses, or other incentives received by you and your Support Team as a result of the product you are returning.

Excessive returns, or returns initiated after an account is placed on hold for other reasons, may be deemed an abuse the Agreement and may be refused or result in suspension of your return privileges and/or account.

If your Brand Partner account is terminated, you may return at your expense any unsold, re-saleable inventory (including sales aids and demonstration kits) purchased within the previous 12 months from the date of termination. Young Living will refund the original purchase price less a 10% administration charge and any related commissions, bonuses, or other incentives received by you and your Support Team as a result of the products being returned.

Product Kits and Collections Any products obtained from a kit or collection returned to Young Living must be complete; otherwise, the kit and/or collection will not be eligible for an exchange or refund. No individual items from a kit and/or collection will be eligible for a refund.

Return of Promotional Product For any complimentary items received by you via a qualifying purchase or through any buy-one-get-one-free promotion or other promotion, returns will be handled as follows:

If a qualifying purchase is returned in whole or in part and negates your qualification to receive any complimentary promotional item(s), the complimentary item(s) must also be returned, or you will be charged for the free product(s).

If only one of the promotional products is returned, Young Living will not credit you, as Young Living will assume the returned item(s) is the promotional product(s). If all promotional products are returned, Young Living will credit you for the product purchased. The return must have a Return Authorisation Number (RAN). To request a return and obtain a RAN, contact Member Services by calling 1300 289 536 (AU) or 0800 699 536 (NZ), emailing custserv@youngliving.com.au (AU) or custservnz@youngliving.com (NZ), or, or submitting the request via Young Living’s Live Chat services. The RAN must be written on at least three sides of the return parcel along with the Member Number or the shipment will be returned to the sender. If a return address is not provided the return will remain unprocessed until the sender is identified.

Procedures for Returns for Refund, Repurchase or Exchange

The Customer or Brand Partner who purchased any product(s) directly from Young Living must return the product(s).

The product(s) must be returned in its original container.

The return must have a Return Authorisation Number (RAN), which must be written on at least three sides of the return parcel along with the Member Number. This may also be obtained by calling Member Services at 1300 289 536 (AU) or 0800 699 536 (NZ), by emailing custserv@youngliving.com.au (AU) or custservnz@youngliving.com (NZ), or by submitting the request via Young Living’s Live Chat services.

All returns from Brand Partners and Customers must be shipped prepaid to Young Living. Young Living does not accept COD packages.

If returned product is not received by Young Living’s distribution centre, it is the responsibility of the Customer or Brand Partner to trace the shipment. Young Living is not liable for items lost or damaged in transit.

Personal Volume (PV) for exchanges will be documented in the month the exchange transaction was made.

No refund will be made for subsequent returns of the same product, except when the product is damaged or defective or as otherwise required by applicable law.

Young Living reserves the right to review each return or exchange on a case-by-case basis. Credits will be issued when Young Living has processed the return. Damaged or incorrect shipments of products will not be subject to fees.

Returns will cause promotions, credits, commissions, and bonuses to be adjusted or reversed, both for the person making the return and for any Support Team who received compensation on such purchases.

Brand Partners that sell product to their personal retail customers are required to provide the same return policy to the purchaser. Brand Partners to whom products are returned by their personal retail customers are also responsible for returning the product to Young Living within 10 days of receiving the return. Young Living will not provide refunds on or accept returns directly from any Brand Partner’s personal retail customer.

Please note that any payment terms presented to you in the process of using or signing up for a Paid Service are deemed part of these Terms of Service.

You may place an order for Paid Services at any time (subject to any planned or unplanned downtime). You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the “Submit” button on the checkout page. An order submitted by you constitutes a legally binding offer given by you to us to purchase the Paid Services specified in that order, subject to these Terms of Service, at the price and on the terms stated when you sign up or place your order. All orders are subject to acceptance by us. Your order will not be considered accepted until we have received payment of the purchase price of your order. We may send an acknowledgment of our receipt of your order to the email address you provide, after your payment for the order has been processed, so that you may print the information for your records. Unless otherwise stated at the time you place your order, title and risk of loss pass to you upon delivery to the shipping address you specified when you placed the order, provided full payment of all sums due in respect of the product(s), including any delivery charges, has been received.

Our products and services, including, without limitation, our Paid Services, are for our Customers’ personal, non-commercial use, and once delivered to you may not be resold, redistributed, exported or used for any other commercial purpose, including through online sales channels such as Amazon, eBay or similar online marketplaces. If you want to market, promote, and (in Australia only) resell Young Living products, you must sign up as a Young Living Brand Partner by signing the Young Living Brand Partner Agreement. The rights you have under these Terms of Service are personal to you and are non-transferable.

Please note that we cannot offer refunds, exchanges or customer service for products that have been acquired from an unauthorised reseller, including, but not limited to, any seller on Amazon, eBay or similar online marketplaces.

STATUTORY GUARANTEE FOR CONSUMERS

Our goods and services come with guarantees that cannot be excluded under the Competition and Consumer Act 2010 and Consumer Guarantees Act 1993 (or successor legislation). For major failures with the service, you are entitled:

·         to cancel your service contract with us; and

·         to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods.

If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

BILLING

We may use a third-party payment processor (the “Payment Processor”) to bill you through a payment account linked to your Account on the Site (your “Billing Account”) for the Paid Services. The processing of payments will be subject to the terms, conditions, and privacy policies of the Payment Processor in addition to these Terms of Service and in accord with our Privacy Policy. We are not responsible for errors by the Payment Processor. By choosing to use Paid Services, you agree to pay us, through the Payment Processor, all charges at the prices then in effect for any use of such Paid Services in accordance with the applicable payment terms and you authorise us, through the Payment Processor, to charge your chosen payment provider (your “Payment Method”). You agree to make payments using that selected Payment Method. We reserve the right to correct any errors or mistakes that the Payment Processor makes even if it has already requested or received payment.

PAYMENT METHOD

The terms of your payment will be based on your Payment Method and may be determined by agreements between you and the financial institution, credit card issuer or other provider of your chosen Payment Method. If we, through the Payment Processor, do not receive payment from you, you agree to pay all amounts due on your Billing Account upon demand.

LOYALTY REWARDS SUBSCRIPTION – IMPORTANT – PLEASE REVIEW

Some of the Paid Services, such as the purchase of products on recurring orders or subscriptions, may consist of recurring periodic charges as agreed to by you when you sign up for our Loyalty Rewards Subscription (“Monthly Loyalty Order”). The Monthly Loyalty Order gives you the ability to choose to ensure you will receive your products every month. Monthly Loyalty Orders are limited to the product items displaying a “My Loyalty Rewards” offer message. Your Monthly Loyalty Order will allow you to automatically receive your chosen products according to your chosen delivery schedule, until you cancel.

Unless you opt out of a Monthly Loyalty Order, which can be done via the methods described below, the Monthly Loyalty Order that you have chosen will be automatically extended for successive months, at the then-current non-promotional rate. By choosing a Monthly Loyalty Order, you acknowledge that such Monthly Loyalty Order has an initial and recurring payment feature, and you accept responsibility for all recurring charges prior to the effective date of cancellation of such Monthly Loyalty Order. All recurring payments relating to your chosen Monthly Loyalty Order are fully earned upon payment. Subject to notice by Young Living, any credit balances on your account may be applied toward the balance of your Monthly Loyalty Order before charging any remaining balance to your payment method.

Young Living reserves the right to change the Loyalty Rewards Program benefits, including any discount amounts and the eligibility used to determine discount amounts, at any time by giving you at least 30 days prior written notice. All changes will apply to future orders. If you do not agree to the change, you may cancel your Monthly Loyalty Order before the change takes effect. Some of the offer details may change as you receive deliveries over time (for example, price, taxes, availability, and shipping charges). The total cost charged to your chosen payment method for each Monthly Loyalty Order will be the cost of the item on the day that order is processed less any applicable Loyalty Rewards discount, plus any applicable sales tax. If the product item is unavailable when we plan to ship it, you authorise us to fulfill your order with previously selected alternate products in your PV assistant. If you have not selected alternative products in your PV assistant, you will receive an email two days before your order processing date, informing you that your chosen products are out of stock and will not process.

To change or cancel your Monthly Loyalty Order at any time, go to your online account or contract Member Services. If you terminate a Monthly Loyalty Order, your monthly order will not be renewed after your then-current Monthly Loyalty Order term expires.

WE MAY SUBMIT PERIODIC CHARGES (E.G., MONTHLY) WITHOUT FURTHER AUTHORISATION FROM YOU, UNTIL YOU PROVIDE PRIOR NOTICE (RECEIPT OF WHICH IS CONFIRMED BY US) THAT YOU HAVE TERMINATED THIS AUTHORISATION OR WISH TO CHANGE YOUR CHOSEN PAYMENT METHOD. SUCH NOTICE WILL NOT AFFECT CHARGES SUBMITTED BEFORE WE REASONABLY COULD ACT. TO TERMINATE YOUR AUTHORISATION, OR TO CHANGE YOUR PAYMENT METHOD OR MONTHLY LOYALTY ORDER, GO TO YOUR ONLINE ACCOUNT.

LOYALTY REWARDS SUBSCRIPTION REWARDS POINTS

In addition to the convenience of receiving your chosen products each month, you will also be eligible to receive rewards points and gifts through our Loyalty Rewards Subscription when you place a Monthly Loyalty Order containing a minimum of 50 PV of product.

Each month in which you purchase at least 50 PV of product, (as shown on each product page and as this term is used in the Young Living Sales Compensation Plan) via the Loyalty Rewards Program, you will receive Rewards Points. Rewards Points are awarded based on the amount of PV of your Monthly Loyalty Order and the number of months that you have consecutively placed and paid for a Monthly Loyalty Order, based on the following schedule:

·         During the first 3 consecutive months of participation: you receive 10 percent of your Monthly Loyalty Order’s PV in Rewards Points

·         Between the 4th and 24th consecutive months of participation: you receive 20 percent of your Monthly Loyalty Order’s PV in Rewards Points

·         After 24 consecutive months: you receive 25 percent of your Monthly Loyalty Order’s PV in Rewards Points

Young Living may modify the Rewards Point calculation schedule at any time by giving you at least 30 days prior notice. A current version of the Rewards Point calculation schedule is posted on the Loyalty Rewards webpage.

Rewards Points are redeemable immediately after placing your first Loyalty Rewards order and are valid to be used to purchase products that have full PV associated with them. See the Loyalty Rewards Terms and Conditions for products excluded from points redemption. Rewards Points may also not be used toward shipping and taxes. Products purchased with Rewards Points are not eligible for any Personal or Organisational Group Volume for Young Living Brand Partners in your Support Team. Rewards Points can be redeemed at checkout by selecting “Apply Loyalty Points.” Products purchased with Rewards Points are not eligible for return or refund unless faulty. Unused Rewards Points expire 12 months from the month they were earned.

WHOLESALE PRICING

Subject to the other terms and conditions set forth below, all Young Living independent Brand Partners and Customers who are on Loyalty Rewards will be eligible to receive a 24% wholesale discount.

Any Customer who enrols in our Loyalty Rewards Subscription and maintains an active Monthly Loyalty Order will be eligible to receive the Wholesale Discount for as long as said Customer maintains an active Monthly Loyalty Order.

CURRENT INFORMATION REQUIRED

You must provide current, complete and accurate information for your Billing Account. You must promptly update all information to keep your Billing Account current, complete and accurate (such as a change in billing address, credit card number or credit card expiration date), and you must promptly notify us or our Payment Processor if your Payment Method is cancelled (e.g., for loss or theft) or if you become aware of a potential breach of security, such as the unauthorised disclosure or use of your user name or password. Changes to such information can be made in your Online Account. IF YOU FAIL TO PROVIDE ANY OF THE FOREGOING INFORMATION, YOU AGREE THAT WE MAY CONTINUE CHARGING YOU FOR ANY USE OF PAID SERVICES UNDER YOUR BILLING ACCOUNT UNLESS YOU HAVE TERMINATED YOUR PAID SERVICES AS SET FORTH ABOVE.

CHANGE IN AMOUNT AUTHORISED

If the amount to be charged to your Billing Account varies from the amount you preauthorised (other than due to the imposition or change in the amount of sales taxes), you have the right to receive, and we shall provide, notice of the amount to be charged and the date of the charge before the scheduled date of the transaction. If, on receipt of such notice, you do not wish to continue with the purchase, you may cancel at any time before the scheduled date of the transaction. Any agreement you have with your payment provider will govern your use of your Payment Method. You agree that we may accumulate charges incurred and submit them as one or more aggregate charges during or at the end of each billing cycle.

REAFFIRMATION OF AUTHORISATION

Your non-termination or continued use of a Paid Service (including, without limitation, Loyalty Rewards Subscription) reaffirms that we are authorised to charge your Payment Method for that Paid Service. We may submit those charges for payment, and you will be responsible for such charges. This does not waive our right to seek payment directly from you. Your charges may be payable in advance, in arrears, per usage or as otherwise described when you initially selected to use the Paid Service.

COUPON CODES

Coupon codes have no cash value and cannot be redeemable for cash and cannot be combined with any other offers. Limit one coupon code per order. Coupon codes generally expire and are no longer valid for redemption 30 days after their date of generation, but certain coupon codes may have their own redemption period as specified in connection with the coupon code itself. The unauthorised reproduction, resale, modification or trade of coupon codes is prohibited. Coupon codes are void where prohibited, taxed or restricted. Young Living reserves the right to change or limit coupon codes in its sole discretion.

COPYRIGHT INFRINGEMENT NOTICE

Claims of Copyright Infringement and Related Issues

We respect the intellectual property rights of others. Anyone who believes their work has been reproduced on the Services in a way that constitutes copyright infringement may notify us by providing the following information:

·         a. Identification of the copyrighted work that you claim has been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at the site;

·         b. Identification of the material that you claim is infringing and needs to be removed, including a description of where it is located so that the copyright agent can locate it;

·         c. Your address, telephone number, and, if available, e-mail address, so that the copyright agent may contact you about your complaint;

·         d. A signed statement that the above information is accurate; that you have a good faith belief that the identified use of the material is not authorised by the copyright owner, its agents, or the law; and that you are the copyright owner or are authorised to act on the copyright owner’s behalf in this situation.

Upon obtaining such knowledge we will act expeditiously to remove, or disable access to, the material. Please be aware that there are substantial penalties for false claims.

If a notice of copyright infringement has been wrongly filed against you, you may submit a counter notification to our agent. A valid counter notification is written communication that incorporates the following elements:

·         a. A physical or electronic signature of the poster;

·         b. Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;

·         c. A statement that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification;

·         d. Your name, address, and telephone number; and a statement that you consent to the jurisdiction of the courts of New South Wales, Australia and that you will accept service of process from the complainant.

Notices of the foregoing copyright issues should be sent as follows:

By mail: Chris Patterson, Esq.

1538 West Sandalwood Drive Lehi, Utah 84043 USA

801-418-8801

By e-mail: IPDocket@youngliving.com. If you give notice of copyright infringement by e-mail, we may begin investigating the alleged copyright infringement; however, we must receive your signed statement by mail or as an attachment to your e-mail before we are required to take any action.

This information should not be construed as legal advice. We recommend you seek independent legal counsel before filing a notification or counter-notification. For further information about copyright law in Australia, please visit the website of the Australian Copyright Council at: www.copyright.org.au. For New Zealand, please visit the website of the New Zealand Intellectual Property Office at: www.iponz.govt.nz.

TERMINATION

We may terminate your access to all or any part of the Services at any time, with or without cause, with or without notice, effective immediately, which may result in the forfeiture and destruction of all information associated with your Account. If you wish to terminate your Account, you may do so by submitting the request in writing or by following the instructions on the Site or through the Services. Any fees paid hereunder are non-refundable, except as required under the Australian Consumer Law or any other applicable law. All provisions of these Terms of Service which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity provisions and limitations of liability.

WARRANTY DISCLAIMER AND RELEASE

We have no special relationship with or fiduciary duty to you. You acknowledge that we have no duty to take any action regarding which users gain access to the Services, or how you may interpret or use the Content. You release us and our officers, directors and employees from all liability arising out of or relating to your having acquired or not acquired Content through the Services. We make no representations concerning any Content contained in or accessed through the Services, and we will not be responsible or liable for the accuracy, copyright compliance or legality of material or Content contained in or accessed through the Services.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES AND CONTENT ARE PROVIDED “AS IS”, “AS AVAILABLE” AND WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. WITHOUT LIMITING THE FOREGOING, WE AND OUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, PARTNERS AND CONTENT PROVIDERS DO NOT WARRANT THAT: (I) THE SERVICES WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (II) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (III) ANY CONTENT OR SOFTWARE AVAILABLE AT OR THROUGH THE SERVICES IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (IV) THE RESULTS OF USING THE SERVICES WILL MEET YOUR REQUIREMENTS. YOUR USE OF THE SERVICES IS SOLELY AT YOUR OWN RISK. NOTHING IN THESE TERMS OF SERVICE IS INTENDED TO EXCLUDE, RESTRICT OR MODIFY ANY RIGHTS OR REMEDIES YOU MAY HAVE UNDER THE AUSTRALIAN CONSUMER LAW (SCHEDULE 2 OF THE COMPETITION AND CONSUMER ACT 2010 (CTH)) OR ANY SIMILAR STATE OR TERRITORY LEGISLATION WHICH CANNOT BE EXCLUDED, RESTRICTED OR MODIFIED (“NON-EXCLUDABLE RIGHTS”). IF THE AUSTRALIAN CONSUMER LAW APPLIES TO YOU AS A CONSUMER, NOTHING IN THESE TERMS EXCLUDES YOUR RIGHTS UNDER THE CONSUMER GUARANTEES.

INDEMNIFICATION

To the maximum extent permitted by law, you agree to indemnify and hold harmless us and our employees, contractors, directors, officers, suppliers and representatives from all liabilities, claims and expenses, including reasonable legal costs, that arise from or relate to your use or misuse of, or access to, the Services or Content in violation of these Terms of Service, or infringement by you, or any third party using your Account or identity in the Services, of any intellectual property or other right of any person or entity. We reserve the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will assist and cooperate with us in asserting any available defences. This clause does not apply to the extent that the liability arises from our negligence or breach of these Terms of Service.

LIMITATION OF LIABILITY

TO THE GREATEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE OR OUR DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS OR CONTENT PROVIDERS BE LIABLE UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE OR ANY OTHER LEGAL OR EQUITABLE THEORY WITH RESPECT TO THE SERVICES (I) FOR ANY LOST PROFITS, DATA LOSS, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, COMPENSATORY OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER (HOWEVER ARISING), (II) FOR ANY BUGS, VIRUSES, TROJAN HORSES OR THE LIKE (REGARDLESS OF THE SOURCE OF ORIGINATION) OR (III) FOR ANY DIRECT DAMAGES IN EXCESS (IN THE AGGREGATE) OF THE GREATER OF (A) FEES PAID TO US FOR THE PARTICULAR SERVICES DURING THE IMMEDIATELY PREVIOUS THREE (3) MONTH PERIOD OR (B) AUD$100.00.

NOTHING IN THESE TERMS OF SERVICE EXCLUDES, RESTRICTS OR MODIFIES ANY CONSUMER GUARANTEE, RIGHT OR REMEDY CONFERRED ON YOU BY THE AUSTRALIAN CONSUMER LAW (SCHEDULE 2 OF THE COMPETITION AND CONSUMER ACT 2010 (CTH)) OR ANY SIMILAR STATE OR TERRITORY LEGISLATION THAT CANNOT BE EXCLUDED, RESTRICTED OR MODIFIED.

DISPUTES

DISPUTE RESOLUTION

If a dispute arises out of or relates to these Terms of Service or the Services, the parties agree to first attempt to resolve the dispute through good faith negotiations. If the dispute cannot be resolved through negotiations within 30 days, either party may refer the dispute to mediation administered by the Australian Disputes Centre (ADC) in accordance with the ADC Mediation Guidelines. The mediation will be held in Sydney, Australia.

If all parties do not consent to mediation or the dispute is not resolved by mediation within 60 days of referral, either party may commence court proceedings in the courts of New South Wales, Australia.

Nothing in this clause prevents either party from seeking urgent interlocutory relief from a court of competent jurisdiction.

GOVERNING LAW AND JURISDICTION

These Terms of Service shall be governed by and construed in accordance with the laws of New South Wales, Australia. You agree that any dispute arising from or relating to the subject matter of these Terms of Service shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia, and any courts entitled to hear appeals from those courts.

MODIFICATION

We reserve the right to modify or replace any of these Terms of Service, or change, suspend or discontinue the Services, in whole or in part, (including, without limitation, the availability of any feature, database or content) at any time by posting a notice on the Site or by sending you notice through the Services, via e-mail or by another appropriate means of electronic communication. We will provide you with at least 30 days prior notice of any material changes to these Terms of Service. We may also impose limits on certain features and services or restrict your access to parts or all of the Services without notice or liability. It is also your responsibility to check these Terms of Service periodically for changes. Your continued use of the Services following the expiry of the notice period for any changes to these Terms of Service constitutes acceptance of those changes. If you do not agree to any material change, you may terminate your Account by contacting us before the change takes effect.

MISCELLANEOUS

ENTIRE AGREEMENT AND SEVERABILITY

These Terms of Service and other terms incorporated by reference into these Terms of Service are the entire agreement between you and us with respect to the Services, including use of the Site and the Application, and supersede all prior or contemporaneous communications and proposals (whether oral, written or electronic) between you and us with respect to the Services. If any provision of these Terms of Service is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms of Service will otherwise remain in full force and effect and enforceable. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder.

FORCE MAJEURE

Neither party shall be liable for any delay or failure to perform their obligations under these Terms of Service where such delay or failure is caused by circumstances beyond their reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation, acts of God, pandemic or disease epidemic, embargoes or blockades, national or regional emergency, or flood, fire or explosion. This clause does not excuse payment obligations or liabilities that have already accrued prior to the force majeure event.

ASSIGNMENT

These Terms of Service are personal to you, and are not assignable, transferable or sublicensable by you except with our prior written consent. We may assign, transfer or delegate any of our rights and obligations hereunder without your consent.

AGENCY

No agency, partnership, joint venture or employment relationship is created as a result of these Terms of Service and neither you nor Young Living has any authority of any kind to bind the other in any respect.

NOTICES

Unless otherwise specified in these Term of Service, all notices under these Terms of Service will be in writing and will be deemed to have been duly given: (i) when received, if personally delivered or sent by certified or registered mail, return receipt requested; (ii) when receipt is electronically confirmed, if transmitted by e-mail; or (iii) the day after it is sent, if sent for next day delivery by recognised overnight delivery service. Electronic notices should be sent to your primary email address on your account.

NO WAIVER

Any failure to enforce any part of these Terms of Service shall not constitute a waiver of a party’s right to later enforce that or any other part of these Terms of Service. Waiver of compliance in any particular instance does not mean that a party will waive compliance in the future. In order for any waiver of compliance with these Terms of Service to be binding, a party must provide written notice of such waiver.

HEADINGS; INTERPRETATION

The section and paragraph headings in these Terms of Service are for convenience only and shall not affect their interpretation. Any use of the words “including”, “for example” or “such as” in these Terms of Service shall be read as being followed by “without limitation” where appropriate.

CONTACT

You may contact us at the following address:

Young Living Essential Oils (Australasia) Pty Ltd

Level 6, Suite 602, 2 Banfield Road

Macquarie Park, NSW 2113 Australia

Phone: 1300 289 536 (AU) or 0800 699 536 (NZ)

Email: custserv@youngliving.com.au (AU) or custservnz@youngliving.com (NZ)