Returns link for both AU and NZ:

Any Brand Partner or Customer who is dissatisfied with any Young Living product may return it according to the following timeframe:

• Any unopened product within 30 days after shipment for a full refund in the same method of payment of the purchase price and applicable GST (less shipping charges).
• Any opened product within 30 days after shipment for a credit on your Young Living account of the purchase price and applicable GST (less shipping charges).
• Any opened or unopened product up to 90 days after shipment for a credit on your Young Living account of the purchase price and applicable GST (less shipping charges and a 25% handling fee). The credit applied for opened product will be based on the percentage of the product returned. For example, if you return 50% of a product, then a credit of 50% (less shipping charges and a 25% handling fee) will be applied to your Young Living account.

Non-Refundable Items:

• Items purchased with Reward Points
• Promotional Items

Product Kits and Collections:

Any product kit and/or collection returned to Young Living must be complete; otherwise, the kit and/or collection will not be eligible for an exchange or refund. No individual items from a kit and/or collection will be eligible for a refund unless faulty.

Please contact Member Services for a Return Authorisation Number (RAN) or for more information.