Cancellations link for both AU and NZ:

This cancellation policy lays out how you can change or cancel purchases made through Young Living Essential Oils (Australasia) Pty Ltd.

Subscriptions

When you join the Loyalty Rewards Subscription Program, you may choose to receive products through a recurring subscription contract. Your subscription will automatically generate orders each month on the date you select. You can change the products in your order through your online account at any time.

Your payment details will be stored securely, and you will be charged for each subscription order at the time it is processed.

The period of this subscription contract is indefinite and will continue auto-renew unless you cancel it. You can cancel your subscription at any time through your online account or by contacting Member Services. To cancel online, log in to your account and access your Loyalty Order page, where you can manage or cancel your subscription.

If you no longer wish to participate in the Loyalty Rewards program, you must cancel your subscription either online or through Member Service. Removing your payment method does not automatically cancel your subscription or your participation in the Loyalty Rewards program.

Once your subscription has been cancelled, no further subscription orders will be generated or charged to your payment method. This does not affect any order that has already been processed.

See our Returns Policy for more information about returns and refunds.

10 Day Cooling Off Period

Young Living Essential Oils (Australasia) Pty Ltd stands behind its products and Business Plan. If you are not satisfied with your purchase, for any reason, return the product to your point of sale within ten (10) days of purchase to exchange for an equivalent price product or for a full refund of your purchase price. This Satisfaction Guarantee is in addition to the Young Living thirty (30) days warranty allowing customers to return unused product for a full refund of purchase price less shipping charges.